一般
开户时需要提供什么资料?
Your name, address, date of birth, tax ID, driver’s license
Where do I find my bank account number and routing number?
- 个人 Checks - On the bottom of the personal checks you will find our routing number followed by your account number. 最后一组数字是校验号.
- 业务 Checks - On the bottom of your business check you will find your check number is listed first followed by our routing number and then your account number.
PLEASE NOTE – Do not use these numbers for wire transfer transactions. 请与我们联系以获得正确的路由说明.
How do I sign on to Buckeye’s NetTeller online banking?
Select the 登录 button on the top right of the home page and enter your user ID and password.
我怎样更改我的地址和电话号码?
The bank must have a signed letter or form stating the requested changes.
我如何停止支付支票?
A stop payment may be issued either within NetTeller or you can call the bank (440.233.8800)或者您可以到我们的分店.
- 在neteller内放置停止付款, navigate to the account that requires the stop payment, 选择停止付款链接并输入详细信息. 停止付款费用将适用.
- 请与银行联系，以便安排停止付款. 口头停止的有效期为14天. 您需要签署一份停止付款表格.
- Visit the branch and request to have the stop payment placed on your account.
我如何获得报表副本?
登录nettteller，选择电子选项卡. 选择你想要查看的月结.
我如何订购支票?
Please call the branch, drop your order form off at the branch, or mail the order form to the branch.
我怎样设立我的直接存款?
联系 your employer with our routing number and your account number. Your employer will require you to complete a form in their Human Resource Department.
交易
什么是账单支付?
Bill Pay is an online bill pay service that you can set up and pay your bills through your NetTeller account utilizing your checking account. Sign into NetTeller, select the Bill Pay tab and activate the service.
电汇需要什么信息?
收款银行的名称, 银行地址, 银行路由号码, the recipient’s name and our bank’s correspondent bank routing number.
我如何对借记卡交易提出异议?
You must notify the bank within 3 days of discovering the error. You may call the branch or visit the bank to report the error. We require your signature on our error resolution form.
我如何对信用卡交易提出异议?
您必须通知我们的信用卡发卡机构中医银行.A. See the back of your card for the contact telephone number.
What do I do with my check after making my mobile deposit?
Keep it for 7 days after the deposit has posted to your account and then destroy it.
Is there a daily dollar limit for my debit card or ATM card?
是的, debit card limits are set at $500 per business day and ATM card limits are set at $200 per business day.
理解平衡
我如何使用我的可用余额?
Sign into NetTeller and on the dashboard you will see your account balance. You may also call the bank or use you ATM or Debit card to inquiry for your balance.
流动余额和可用余额有什么不同?
Your current balance is your balance before any debits or credits are memo posted to your account. The available balance is the balance after the debits and credits have been posted.
什么是待处理事务?
A pending transaction occurs when you use your card to make a purchase or payment and the transaction is pending until the nightly work is processed.
Why do some debit card amounts change before posting?
This could be for various reasons, one being some gas station systems do a pre-authorization of $1.00 for the transaction until you finish the transaction and then the actual amount is authorized. The same situation happens when you utilize your card to pay your bill at a restaurant, they process a pre-authorization and they bring you the slip to sign and you indicate the tip on the receipt, the restaurant may obtain an authorization for the final amount of your bill.
为什么我的账户被冻结了?
The bank may place a hold on your account when you deposit a check or a draft to ensure the funds clear before they are made available for your use.
当我存钱的时候，我什么时候可以提取资金?
Most deposits are available for access the following business day.
费用
Why was I charged a fee when my account had enough money?
One of the reasons a fee might have been charged is for your monthly maintenance fee.
我存了一笔钱. 为什么我得到了延期透支费?
The deposit was not enough to bring your account into the positive. If your account is overdrawn for 4 or more consecutive business days and additional fee will be charged for each additional day you are overdrawn.
How many times can I incur an overdraft fee in the same day?
On consumer accounts the bank has set a 5 item limit for any items that brings your account into an overdraft status. 透支费在同一天收取.
安全
What do I do if I suspect fraud has occurred on my account?
联系 the bank immediately or come into the branch as soon as possible to report the issue.
我如何保护我的帐户不受欺诈?
保持警惕, 监控你的银行对账单, 你的借记卡上没有密码吗, 不给你的借记卡或信用卡. Setup alerts within NetTeller to assist you in the monitoring of your account(s) with bet365中文.